Shipping and Returns

Shipping Policy

Shipping prices may vary, depending on the state you have requested delivery to. We offer shipping Austtralia wide, with the exception of Western Australia and Tasmania due to quarantine regulations. Regional and remote locations may incur additional delivery charges. If your post code falls outside of our free delivery zone we will contact you with delivery charges and arrange payment. If you do not wish to proceed with the order all monies paid will be refunded and the order cancelled.

Where a courier service is required, Garden Design Solutions will only use leading and reputable courier companies and Australian postal services. Courier services may incur additional potage costs. You will be notified immediately if this is the case.

Deliveries may require a signature upon delivery. Unless otherwise agreed by us, we will deliver your order to the address indicated on your Order Confirmation. All risks and costs associated with providing an incorrect delivery address shall remain with the customer. Delivery times can take between 3 – 5 business days (Monday to Friday excluding Public holidays) from the date payment is received. Delivery to remote and isolated areas may take longer.

We will use our reasonable efforts to deliver your order to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Although every effort is made to ship your order according to the estimated delivery times provided, delivery times may vary due to changes in supply, or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please contact us. Your parcel can be tracked via the Australia Post website. International orders are not accepted.
All postage and associated costs displayed on our website are in Australian Dollars, GST inclusive.

Free Shipping on orders over $250 with 3-5 days delivery to Adelaide Metro only

Postal Guarantee

Garden Design Solutions guarantee your items will arrive to you safely and securely. If, after every effort is made to locate a missing purchase, we are still unable to account for your order, Garden Design Solutions will replace the order and ship free of charge. Where goods are proven to be damaged in transit, Garden Design Solutions will replace the damaged goods and ship free of charge.

Product Return Policy

Please note, unless the plants are not what you ordered or in a satisfactory for sale state, no refunds will be issued. Whilst every attempt is made to ensure the safe and healthy delivery of your plants, along with our strict quality control at time of leaving depot, Garden Design Solutions cannot be held responsible for plants deterioration after time of delivery due to neglect or mistreatment.
In the case of any refunds being required, due to incorrect or unhealthy plants, all refunds will be made via the same purchase method ie cash, credit card. You will be notified once refunded has been processed.